Introduction
This statement includes:
- our collection statement, explaining aspects of our collection and use of personal information;
- our privacy policy, further explaining how we manage personal information.
Who are we
Dermaspa Pty Ltd ABN 15 106 497 018
Our contact details
- Phone: (03) 9500 2277
- Email: sales@ciencia.com.au
- Web site: www.ciencia.com.au
Collection from third party sources
We may collect personal information from someone other than you, and you may not be aware of the collection, when it is not reasonable or practicable to collect it from you, and it is available from:
- publicly available sources like phone books
- other companies in our group that you may have dealt with
- third parties like our business partners, authorized representative/s and wholesalers
- fraud checking agencies
- our dealers, contractors and other representatives that you may deal with
- our websites and how you use them
- various parties listed under Disclosing personal information in our Privacy Policy.
Collection under law
We may be required to collect personal information by law.
Why we collect and hold personal information
- We collect and hold personal information because:
- we may need to use it to operate our business including to supply goods and services.
- we may need to provide it to other parties in connection with our business.
- The uses and disclosures we may make of personal information are detailed in our Privacy Policy.
Unavailability of personal information
If we cannot collect the information we need about you, we may not be able to supply the goods or services you want.
Disclosing personal information
We may disclose personal information as reasonably required to contractors and suppliers who deliver or assist us to deliver goods and services and provide products and support to you, and to other parties detailed in our Privacy Policy.
Access and correction
Our privacy policy contains information about how the you can access and seek correction of the personal information about you that we hold.
Complaints
Our privacy policy explains how you can complain about a breach of the Australian Privacy Principles, and how we will deal with such a complaint
Personal information
This refers to information or an opinion about a living person who is
- identified or reasonably identifiable, whether or not true and whether
- or not recorded in material form.
- Kinds of personal information we collect and hold
- Broadly, we may collect and hold:
- personal details like name, date of birth, and gender
- contact details like physical, postal, work and email addresses and phone numbers
- service-related details like your user name, encrypted password and service usage history, support incidents, esquires and complaints
- other details relating to special situations like specific health
Information if you make any specific requests of us. In any case, we only collect personal information that is reasonably necessary to support our functions and activates. If we cannot collect the information we need about you, we may not be able to supply the products or service you want.
Collecting personal information
Unless it is not reasonable or practicable to do so, and in other cases allowed by law, we will collect personal information about you directly from you (eg when you contact us by phone or online, or at our premises).
In other cases, we may collect personal information about you from:
- publicly available sources like phone books
- other companies in our group that you may have dealt with
- third parties like our business partners, authorized representative/s and wholesalers
- fraud checking agencies
- our referrers, agents, contractors and other representatives that you may deal with
- our websites and how you use them
- various parties listed under Disclosing personal information below.
Holding personal information
We hold personal information in an electronic database. We take
- reasonable steps to keep it secure and to protect it from unauthorized access, use or alteration.
- Why we collect and hold personal information
- We collect and hold personal information because:
- we may need to use it to operate our business
- we may need to provide it to other parties in connection with our business.
Using personal information
We may use personal information:
- to identify you
- for credit checks
- to prevent fraud
- to supply products (including goods and/or services) to you
- to give you information about us and our products, and product ofers
- for direct marketing – see Direct marketing for details
- to improve our products, our marketing and our website
- to answer your enquiries
- to give you customer support and service
- to better understand your needs and respond to them
- to manage and plan our products and business
- to charge and bill you for products you use
- to collect payment from you
- for other purposes related to the operator of our business.
Disclosing personal information
We may disclose personal information as reasonably required:
- to contractors and suppliers who supply or support us in:
- market research, sales and marketing
- direct marketing – see Direct marketing for details
- identity and fraud checking
- credit management
- service provisioning
- installation, maintenance and repairs
- enquiries
- support and complaint management
- communications and mailing
- billing, debt recovery and credit management
- corporate strategy
- legal and regulatory advice and compliance
- accounting and financial planning
- risk management
- otherwise providing goods and services that we use to operate our business and provide products and support to you
- to your authorized representative/s
- if you ask us to do so
- to our referrers, agents, and members of our corporate group
- to our business partners and wholesale suppliers
- to organizations that provide credit or finance to us
- to persons who invest in or acquire all or part of our business or company, or are considering doing so.
Direct marketing
We may use and disclose personal information to direct market to you products offered by us, our agents, and members of our corporate group, and our business partners, where we think the offers will be of interest to you, using:
- post
- email
- electronic messaging
- social media
- targeted web content
- other direct marketing channels.
Direct marketing may continue until you opt-out by calling the number in Contacting us even if you are no longer our customer.
Accessing and correcting personal information
Please contact us for these purposes using the details in Contacting us below. We shall process and respond to your request in accordance with Australian Privacy Principle 12. There is no charge for making a request but a reasonable administrative charge, on a cost recovery basis, may be payable before we agree to provide access.
Complaints
If you wish to complain about a breach of the Australian Privacy Principles, please contact us using the details in Contacting us below. We shall:
- acknowledge your complaint within a reasonable time
- give you an estimated first response time
- allocate your complaint to a suitably senior staff member
- process and respond to your complaint as soon as we reasonably can.
Mobile Terms of Service
Ciencia
Last updated: July 21, 2023
The Ciencia mobile message service (the "Service") is operated by Dermaspa Pty LTD trading as Ciencia Skincare (“Ciencia”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Ciencia’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Ciencia through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Ciencia. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to Ciencia or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Ciencia mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to Ciencia or email sales@ciencia.com.au.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
Contacting us
Questions, requests and complaints regarding our Privacy Statement or our compliance with privacy laws should be directed to us by telephone on (03) 9500 2277 or email to sales@ciencia.com.au
